Some of our customers shared their experiences during a function or restaurant lunch/dinner with us through e-mail. Have a look at the e-mails below to get an impression.
On behalf of Baulkham Hills mixed Probus we would like to thank you very much for organising our lunch today. It is such a lovely venue especially on such a hot day. We had lots of complimentary feedback from our members about the great food and the service which was friendly and efficient. Thanks too for organising our special dietary needs which all came perfectly and were thoroughly enjoyed.
Our members really enjoyed their lunch today and had a most enjoyable afternoon.
Valerie and Carrol
On behalf of my family, A big thank-you to Katarina and all the staff at Lilys.
My daughter enjoyed her 16th Birthday.
All of our family and friends mentioned how nice the venue was and the food was amazing, especially the Veal mains dish!!!
Once again, Thank-you for making my daughter’s 16th memorable!!!
We would like to pass on our sincere thanks to the staff at Lily’s who looked after our function on Sunday, 27th January in the restaurant.
Everything went really smoothly, all our needs were met with patience, efficiency and professionalism.
Everyone at our function was very happy with the food as well and wish to pass on their compliments.
Helen particular was fantastic and very patient with us throughout the entire afternoon.
Many thanks for everything.
I wanted to write this email to say thank you so much. Everything was just how I hoped it would be. Everything was set up beautifully for us when we arrived. The service was amazing the girls were so attentive and everyone commented on how yummy the food was. I will definitely come back and recommend the venue. Thanks again, made it a very special day for me, my family and friends.
Good morning Katarina,
I just wanted to say a big thank you to you and the team. We had a great time yesterday and the food was amazing. Your staff were brilliant, Christine kept checking in to see if I needed anything. I could not fault your staff or venue. Thank you again for a wonderful day. I look forward to many more events at Lilys.
Kind regards Theresa
Thanks very much for the services provided today.
The staff were amazing and the food was fantastic!
Could you please pass on out thanks to all involved.
Thanks so much
Just a quick note to say thank you to you and the staff who looked after us on the day.
Please pass along our thanks and gratitude to the hard working kitchen and serving staff.
I was present at the celebration of St Paul the Apostle’s Graduation dinner last Sunday evening as a parent supervisor. I just wanted to say a special thank you to Nigel, who went above and beyond to help us that night. He was patient, helpful and completely accommodating to the needs of the children parents and teachers. He made the night go smoothly and easily and did so with a smile at all times. Please pass on this gratitude.
Thank you so much for the amazing coordination of the event on Saturday 15th December – Caitlin’s 21st Birthday.
The guests loved the venue and the food.
Caitlin really enjoyed her night and I am so grateful for all the coordination on your end.
I have always enjoyed the food at Lily’s and Saturday was no exception.
Please thank your entire team as our hostess (Karen) and barman (not sure spelling) were sensational – especially the bar – he was worked very hard all night and delivered every request with ease and humour.
Thank you for accommodating all the differing needs including dietary requirements – this was well received and guests very grateful.
I will continue to highly recommend Lily’s as a restaurant and function centre for events.
Just a quick note to say thank you for such great service last Saturday.Thank you and your staff for being so accommodating despite the last minute changes.Really appreciated your service and looking forward to having many more events at Lilys!
Hope you’re well.
Just a quick email regarding our engagement party last Saturday.
We had an amazing night with many thanks to you and your team. They were absolutely amazing and ensured our event ran so smoothly. It was such a memorable night and we are so grateful to you all for the outstanding service. From the get go Karen was incredible, she was easy to deal with and kept me updated the whole night and her smile and kind words made it 100x less stressful for me. And Manoj was busy all night and we received great compliments on his bar tending skills. Our guests spent most of their night there and his service was outstanding. The rest of the service team was fantastic too, the food was prompt and served beautifully. Our big Italian family had nothing but great things to say about the food. Our best man is a professional chef and has his own restaurant and even he was incredibly impressed by the food, the presentation and everyone’s plates were empty. Our picky uncle who has gone to weddings and not eaten anything had even cleared his plate and that is a testament to all the chefs and kitchen staff. You guys made our engagement party the successful, enjoyable and memorable night that it was and I already recommend you guys to all of our friends and family. Thank you to you for dealing with all of my last minute menu dramas and for all your hard work and dedication in planning our event. Both Jayden and I are so so happy with everything overall and thank you again for everything.
Chanae & Jayden
Last night was fantastic. I would like my feedback to be passed onto management that our host Christine was absolutely excellent. She anticipated all my needs without being asked and her communication was spot on. I’m not sure of her position at Lily’s but she represented the establishment very well. Please forward my further thanks to her and the others servers who worked on our function.
Just a quick note to say thank you for such great service last Saturday. Thank you and your staff for being so accommodating despite the last minute changes. Really appreciated your service and looking forward to having many more events at Lilys!
Hope you’re well.
Just a quick email regarding our engagement party last Saturday.
We had an amazing night with many thanks to you and your team. They were absolutely amazing and ensured our event ran so smoothly. It was such a memorable night and we are so grateful to you all for the outstanding service. From the get go Karen was incredible, she was easy to deal with and kept me updated the whole night and her smile and kind words made it 100x less stressful for me. And Manoj was busy all night and we received great compliments on his bartending skills. Our guests spent most of their night there and his service was outstanding. The rest of the service team was fantastic too, the food was prompt and served beautifully. Our big Italian family had nothing but great things to say about the food. Our bestman is a professional chef and has his own restaurant and even he was incredibly impressed by the food, the presentation and everyone’s plates were empty. Our picky uncle who has gone to weddings and not eaten anything had even cleared his plate and that is a testament to all the chefs and kitchen staff. You guys made our engagement party the successful, enjoyable and memorable night that it was and I already recommend you guys to all of our friends and family. Thank you to you for dealing with all of my last minute menu dramas and for all your hard work and dedication in planning our event. Both Jayden and I are so so happy with everything overall and thank you again for everything.
Chanae Ince & Jayden Raso
Katarina, I want to thank you and your team for enabling our team to have a fabulous celebration on Friday night.
Everything was done to perfection from the charming space and delicious food through to the impeccable service and awesome DJ. We couldn’t have asked for more!
We are planning on coming back for our 2019 Christmas Party.
Just wanted to send an email to thank Lilys on a great night for Karens 50th Birthday party
A great night was had and I was constantly complimented on the menu and how much everyone
Enjoyed the food and the evening!
A big shout out to Karen our supervisor for the night she was fantastic very attentive and made the evening
A smooth operation and also a shout out to the gentleman that had Bar duties sorry I have forgotten his name.
If you could kindly pas on my thanks as they and all the staff made for a memorable evening
Have a great day
I would like to thank you for the amazing evening we had for my 50th birthday on Fri the 9th of Nov. The Iris room looked splendid and everything was carried out to plan.
Please pass on our thanks to the chef for the amazing food .
A big thank you also to the two ladies who helped host the evening , Their service during the evening was impeccable, professional, polite and very accommodating .Please pass on our thanks to them .
Thank you for making the evening memorable .
We will definitely look forward to organising more functions with you in the future.
Good morning Katarina,
I just like to thank you and your team for a great service provided to us specially to our guests last Saturday for my Birthday party.
I got a lot of really good feedback and also with the food, everybody enjoyed. Thanks.
Can I please request for a proper invoice for the bar tab.
Have a nice day!
Thank you and kind regards,
I hope you are well. I just wanted to thank Lilys for the wonderful service we received on Sat night for Nicollas Birthday. Nothing was too much trouble!. The function room was beautiful and just a perfect setting.
I wont hesitate to recommend Lilys to anyone thinking of holding a function.
Matt and Laura
I just wanted to thank you and all the staff at Lilys for the wonderful food and service we received for our daughters 16th Birthday party.
Everyone had a fantastic time and the food was delicious and plentiful.
Once again, THANK YOU ALL.
I hope this email finds you well.
Firstly both Nick and I would like to thank you for ensuring our event went to plan. Our lovely supervisor I think her name was Kirsty was Lovely and very accommodating please also thank her from us.
Appreciate your help
I just wanted to send a quick email to thank you for organising our event. It was beautifully organised and such a lovely location. The staff were lovely and they were always there to help.
Thank you once again
We would like to thank you & your staff for providing such a wonderful day for our mothers 90th birthday last Sunday.
You should be proud of the establishment & facilities, the service was exceptional & the food was to die for. Everyone that attended could only give you 5 stars for every part of the day.
Again a heartfelt thank you & your staff especially & we would be happy to sing your praise wherever needed in the future.
Good morning Katarina
Thank you again for a wonderful evening and I assure you we will be recommending Lilly’s to everyone we know wanting to do a function
Also we are planning our next function and we be back in contact in the new year
Thank you again
We would like to send sincere thanks to you and the other venue staff who helped to make Saturday night as successful as it was. All players, committee and special guests had a wonderful night and appreciated the chance to celebrate a fantastic year of football. Personally I would like to thank you for all your help and patience in the planning of the event, I know it’s not easy!
Thank you again
Thank you for everything you and your staff did for my husband’s 40th Birthday it was amazing.
Hi Katarina and Elia,
On behalf of the new Mr and Mrs Fedeli and their families, the Fedelis and the Gavins, we would like to extend our biggest thank you for Lily’s exceptional hosting of Katelyn and Ryan’s Wedding Reception on Friday, 7 September 2018.
All of Lily’s staff and our room supervisor Karen were expertly attentive, friendly and obliging and were large contributors in what was a beautiful reception and dinner for Katelyn and Ryan’s guests. A wonderful time was enjoyed by all and we would have no hesitation in hosting another event at Lily’s or recommending Lily’s to family and friends in the future.
Thank you once again for your hospitality.
Good morning Katarina
I just want to say BIG THANKS to your staff who helped our party.
It was a HUGE success and the duty manager Madan and his team did very well.
All our guests were happy and satisfied.
Excellent service!!! Keep up the great work. Many thanks for all your help.
I am so sorry it has taken me a little while to write this but with the wedding around the corner things are crazy.
I had booked my kitchen tea with you and on the day our event manager was amazing! Words cannot thank her enough for her accommodation to small requests and her smile lit up the room. She truly left a beautiful impression on me and the guests and so many of my guests cannot wait to hold thir next event at Lilys as it was a special and beautiful day.
If you can please pass this feedback on to her as I don’t think I truly thanked her and the team she worked with behind the scene enough!
Thank you again!
I just wanted to give some feedback for my function on Saturday. I can not tell you how incredibly wonderful the staff where. She was absolutely wonderful everything was perfect. I wish I could remember her name. But without a doubt she was wonderful. Thank you so much for a perfectly easy day.
Hi Katrina and team,
Thanks so much for hosting our fundraising event last Friday night. We appreciate your help and we thoroughly enjoyed our time with the team involved in our event.
All of your staff conducted themselves with professionalism and ease. Meals were served on time and all dietary requirements were catered for in an organised manner.
Thanks again for a wonderful night!
Jenny (on behalf of Citywest Church)
Regarding Eric`s 21st Saturday 18th August would like to thank you Katarina and Vince and Christine ( Lap top lady)
For your great service. Very professional organized and thanks for your time and effort.
Bar went smooth and the food and Pizza was perfect.
Thanks you all for a great atmosphere and everyone had a great time
A big thanks to you and your staff for providing excellent food and service on the day. Going out of your way to ensure that even Sharon’s request for Ham sandwiches was met.
Everyone had a fantastic day. You have a beautiful venue.
Can not thank you and you staff at Lily’s enough.
Our 50th Anniversary Dinner was a great success. Lily’s staff went out of their way on the night to ensure it was a great night.
Please extend our thanks to Matty, Nigel and staff. I have personally over the last 20 years organised numerous work & social functions and Lily’s rates extremely high. We would have no hesitation in recommending your function centre.
Thank you for your assistance.
Just a quick note to thank the team for a great night on Saturday night. Everything was perfect. The head host (I didn’t get her name) was so lovely all night, checking every single detail with me.
The DJ was awesome.
The food was wonderful and every single one of my guests has commented on how great the food was, including my GF guest. Many are saying they will return for dinner one night.
Thanks for your patience with me. Everything turned out great
Just wanted to say a big thanks to Lilys , yourself and the event staff on Saturday. You were all so lovely and helpful and Saturday couldn’t have been better, so thank you 🙂
Thanks again and enjoy your day.
Katarina Thankyou so much the event last night was flawless. Everything went perfectly to plan and all the staff were incredible. Thankyou so so much.
Wednesday 15th of July
Just wanted to thank you for arranging everything for last Sunday- everything was perfect as usual and Angela that was looking after us was great!
Chris & Melissa Francica
Tuesday 30th of June
I wanted to thank you and the team at Lily’s for the amazing night the Organisation and its guests had on the 20th of June. Lily’s definitely exceeded the expectations of everyone there. We received nothing short of positive feedback from the guests – from the menu to the layout of the room itself.
As you may be aware we had a few last minute requests on the night, ie extra chairs, tea and coffee etc, but all our requests were met with smiles and a warm can do attitude which just made the night that much more enjoyable. We will definitely be recommending Lily’s to our acquaints and members of our community.
With much thanks and appreciation,
Wednesday 24th of June
I would like to take this opportunity to thank you and all the staff for a great night and could you give a special thanks to the chef as a lot of our guests made comments the food tasted fantastic.
Tuesday 26th of May
I just wanted to drop a quick email to you in regards to our function we had on the 23rd May.
Firstly, I would like to say thankyou to you Sarah for your professionalism and support in organizing our special day.
The function ran smoothly and your staff were very professional and attentive to myself and our guests.
The Iris room was laid out to plan and looked very sharp. The outdoor deck was perfectly set up as I asked, with the children’s entertainment as requested and suited not only the children but all of our guests.
I have to let you know also that all our guests were impressed with the standard of the food served and thoroughly enjoyed their meals. Many complimentary comments were made during the event about the food.
I could not fault anything Lilys did on the day and I am very grateful for the high level of service your establishment delivered.
I will definitely be letting my family and friends know about Lilys.
Thank you once again. Please pass this onto the staff who looked after us on the day and management.
Thursday 14th of May
I would just like to thank you for everything.
We had a good night and everyone said what a great venue it was.
The food was great
I would also like to especially thank Bec for her help on the night, she was great (as were all the staff.)
Wednesday 12th of May
I forgot to mention..the food was superb as always too!
I was never hesitant to recommend Lily’s to my clients and was never disappointed as well.
I may organise another event and I believe it has already been booked there.
I was told that the celebrant was dealing with Sarah.
Thanks once again and all the best!!
Tuesday 12th of May
‘Last weekend I had my 21st Birthday function at Lily’s Function Centre. The function went 110% to plan and my guests were treated with exceptional customer service. Considering it was also the Mothers Day Weekend, the staff did really well to cater for everyone’s demands. Sarah being the event coordinator since my first appointment, it was a pleasure doing business with her and I recommend your venue to all my family and friends in the future.’
Wednesday 6th of May
I wanted to say thank you to you and your male co worker (sorry I didn’t get his name) for all of your help yesterday. We had a successful event and have had great feedback.
Thank you again for being so accommodating and making it a great event.
It was nice to meet you in person as well.
WentWest Events Manager
Monday 20th of April
A kind thank you for all your help in organising Natasha’s 18th Birthday. We had a wonderful time and the staff of Lily’s were fantastic on the evening.
Thursday 16th of April
Just wanted to say thanks for Sunday, we were very happy with everything and the service was fantastic!
Wednesday 25th March
Just wanted to acknowledge Barvinder and her team …they did a great job last Saturday for Wayne’s 60th. The night went very smoothly and nothing was too much trouble for Barvinder. I commend her to you for her outstanding customer service and attention to detail. Thank you and please pass on my thanks to Barvinder.
We will definitely have another function there in the future.
Thursday 12th February
My guests and I were very impressed with the venue, your staff made everyone feel very welcome and the food was simply delicious.
We are definitely are coming back again!
Thank you so much for such a wonderful experience.
Thursday 12th February
The staff at our function were friendly, helpful & very professional.
Not a bad word to say!
I have already put up a review on your Facebook page.
Thank you again & will definitely contact you in future.
Monday 9th February
Just wanted to say thank you for organizing jacobs 1st birthday we all had a great day. Thank you to the waitress we had she was lovely and catered to all our needs. We will definitely be coming back.
Thanks again Lisa
Tuesday 3rd February
I just wanted to drop you a note to say thank you to you and the staff for providing such a wonderful venue for Livia’s 50th Birthday. The night went really well the food was amazing and of course the staff were fantastic and nothing was a problem, we couldn’t of had better, everything was just perfect. The feedback from our guests was extremely positive, many of whom had not been there before but say they will be back.
Please pass on my sincere thanks to everyone for providing 5 star service and food.
Monday 2nd February
Just want to say a massive thank you for helping me organise Ilana’s Birthday.
The room looked beautiful, Vincenzo (sp?) was absolutely fantastic and the food was divine!
Everyone raved about the food and want to come over for left overs!
Thank you so much again, I will be telling everyone to organise their parties there.
It was the first time my husband had been there and has now decided to have his 40th there in a couple of years time.
Hope you had a great weekend
P.S So glad you went ahead with the kids table, I didn’t think they would sit down, but they did for lunch and the colouring in competition organised by the entertainer.
Monday 22nd December
Just thought you might like to read the below. We have had so many lovely comments about the amazing venue, staff and food! Two ladies on the night have said it was the most they had danced in years, and one lady said it was the best Christmas Party she had ever been to!!
Thanks so much for all your help putting out party together J, and please pass our thanks on to the staff that were there on the night.
We had a few staff members prior to the party, commenting on the location, and not happy with the travel – Today, they have said, they don’t care, it was worth the travel!!
Healthy Life Group Pty Ltd
Monday 15 December
No, thank you so so much for all your help and the wonderful organisation! We all really enjoyed our night. The food and service was wonderful. Please convey our thanks to the DJ as well as your team & anyone else who was involved in making our formal so special. Sorry we created such a mess haha.
We genuinely appreciate all the efforts you put in, as well as your guidance. We’re just a bunch of teenagers so without you and your team, last night would not have been possible. Surprisingly, all went according to the schedule haha!
We also look forward to having you organise another event for us sometime soon, thank you so much! 🙂
Saturday 13 December
I just wanted to say a massive thank you for all your help in organizing and preparing for our Awards Night last night. It really went so smoothly and was a fantastic night.
A special thank you to Vincenzo – anything we asked, he helped us straight away and was so obliging.
Also a very special thank you to Nigel and all the wait and bar staff. Nothing was too hard for them and they truly went out of their way to ensure every guest was looked after. I felt very reassured that all guests had a great time with the help of all Lily’s staff.
This was our 4th year of holding an even like this and Kevin and I want to thank Lily’s for holding our event this year, and for ensuring the entire night was a success. It really made my job so much easier having you all help us in the lead up, during the night and when every one had departed.
Thank you again, we are sure to hold next years Awards Night with you and will secure a date early in 2015.
Have a great Christmas,
Jaime & Kevin Laing
Saturday 13 December
We were very happy with everything for our function, from start to finish.
Staff are great to deal with (inc Sarah very nice and all restaurant staff great on the day.) Food was plentiful and delicious.
We won’t hesitate to make another booking
Wednesday 3 December
As we told you on Thursday we all enjoyed ourselves and would not hesitate in returning for future functions. Sarah has to be commended for the terrific job she did organising the luncheon.
St Bernadette’s Seniors
Wednesday 3 December
We had an AWESOME Xmas party!!
The staff on the night were FANTASTIC!! The food was great – could not fault a thing!!
Please pass on my THANKS to Vincenzo and Nigel!!
Wednesday 16th November
The party ran beautifully and I would really like to compliment the chef and wait staff for their efforts on the night. It was a fantastic evening and everyone enjoyed the event. You have a beautiful premises, delicious food and excellent service.
Also, a guest lost a bracelet during the event, but it was found afterwards.
Thank you again.
Wednesday 16th November
On behalf of dad, my sister Miriam, and myself, I like to sincerely thank you, Vincenzo and all staff that assisted in the preparation and servicing of mum’s wake yesterday.
Monday 17th November
I would like to thank all the staff of Lily’s who contributed to making Emily’s 21st on Saturday night a successful and wonderful night. In particular, the wait staff who were very obliging, friendly, professional and genuinely lovely people. The food was amazing and everyone thoroughly enjoyed the night. The night would not have been as successful without these people. Special thanks goes to the gentleman who came to the rescue with his laptop for the photo presentation.
I will definitely recommend this venue to my friends and spread the word on a top class function centre Lilys is. Please pass my appreciation on to your staff and we will see you again.
Thursday 13th November
Thank you for your email. I have been inundated by emails from our service managers telling me that our awards night was a huge success all commenting on the fantastic venue, food and service. From start to finish our experience at Lily’s was exceptional including your professionalism in coordinating our event and your wonderful staff on the night who accommodated our needs and ensured the night ran smoothly. The food was lovely and met all of our need with dietary requests and thankyou to the chief for accommodating these requests. Also thankyou to Sarah who was a great help in your absence.
Once again thank you to the Lily’s team and we look forward to any future events we may attend at Lily’s
Wednesday 12th November
Thank you for your follow up.
The night was great. I personally had many favourable comments on the food quality, abundance, service and venue.
I would recommend lilys to anybody, such was the experience.
Thank you to yourself and staff for a very professionally organized event.
Saturday 1st November
I can not begin to say what a great time I had as well as all my guests. I can honestly say I have never seen this sort of service anywhere else every single staff member went out of there way to make it an unforgettable night. I’m so grateful and looking forward to coming back!
Every one was so flexible and everything I asked for was done straight away I feel like I was treated like family.
Sunday 26th October
I don’t normally pass on my regards after a party reception but Lily’s service and passion in the personal working on the day was exceptional.
Just thought I would email you to pass on my thanks for all staff involved on Sunday 26th Oct.
Vincenzo, Rosanna and Stephan along with Aaron made Kim’s afternoon flow seamlessly and blew any of our concerns away with a professional easy going manner and a over and above service that was unexpected.
From the bar service to the food preparation and serving we were in awe.
We must say we were also impressed with the fact we were not rushed out of the cocktail bar after our time and stayed on to saviour the afternoon which included the staff.
Great afternoon and happy to pass on raving review
Monday 13th October
We wish to express our gratitude and appreciation for your help in coordinating Stefano’s Christening and the service we received yesterday afternoon.
We would also like to mention the outstanding hospitality received from Vincenzo and Rosanna. They were very accommodating and always willing to assist with any requests we had.
We cannot thank you enough for making this special day for our son even more memorable.
Linda, Stuardo & Stefano
Sunday 12th October
I just wanted to say a big thank you for all your help with my party. Everything was really lovely and the night went really well. Thanks again! Jessica
Wednesday 1st October
Our experience at Lily’s Restaurant for the 80th Birthday Party for Rita was excellent!
We were so happy with the food, service and all over presentation. Rita had a wonderful time.
Tuesday 23rd September
Thank you for your email. I have been meaning to send you an email giving you the positive feedback from Aria’s 1st Birthday Party.
We were very impressed with both the food and level of service. Our dedicated floor manager did an excellent job and was very attentive to all of our needs. As always every Lily’s staff member was very polite and welcoming to all of our guests.
Many of our guests hadn’t been to Lily’s before and commented that they didn’t know the place existed. I overheard a number of people throughout the day say they would definitely come back to Lily’s to enjoy either a dinner or lunch at some time. So you will definitely pick up some extra business from some new customers as a result.
A BIG THANKYOU TO ALL OF THE LILY’S TEAM FOR MAKING OUR EVENT A BIG SUCCESS. Attached is a photo of our little princess enjoying her day. Please pass on our kindest regards to Francesco for accommodating us.
Thank you once again.
Rob, Lauren and Aria Glover
Wednesday 17th September
I WOULD JUST LIKE TO SAY A BIG THANK YOU TO ALL THE STAFF ESPECIALLY JANE WHO SERVED US ON THE DAY..SHE DID HER VERY BEST TO MAKE IT A GREAT DAY FOR US ALL..
Wednesday 17th September
On Saturday the 13th September we had our little baby girls christening @ Lilys and have to share how fantastic everything was. A very big thank you to the whole team there for helping make the night run smoothly without any problems. Even when there was a small problem, the staff members tackled immediately. We had great feedback from our guests and we will refer Lilys to our family and friends. Thank you again and hope to see you in the future. Kind regards Harry, nelly and eva-maria 🙂
Tuesday 16th September
We had our engagement party here last week in the elite room and I must say it was amazing night. The food was delicious and the service was great, any request that was made was never an issue and the most important part was that the staff were very communicative throughout the night to ensure everything went smoothly. I had many guests comment on how nice the venue looked and how good the food was. Will definitely be coming back for a feed
Wednesday 3rd September
I just won’t to say thank you very much for yet another wonderful event held at your venue,My son’s birthday was a memorable one thanks to you. Thank you very much for being so understanding when I had to post pone the occasion
Thank you for allowing us to have a trackless train, the smile on the children’s faces were priceless. All the times I’ve had a function you all make sure that I’m happy with everything, just let me reassure you I am.
The service is always outstanding, the food is always amazing the atmosphere is homely and the organization to making every occasion a success is way above my standards.
Thank you again Chantelle and Francessco for your patiences and professionalism.
Happy Customer has usual
Thursday 29th August
I just wanted to express our gratitude for such a wonderful evening. The feedback I am continuing to receive is great. We couldn’t have selected a better venue for the Blacktown Chamber Launch. Let me say the standard and quality of service and food was above expectations and you should both feel very proud of how your business is perceived by the Community and those who are normally critical whom on this occasion were congratulating us. It’s the little things, the attention to detail, ensuring the lighting was blue and white representing the colours of our
Chamber and the room set up done with so much thought and passion and of course the nothing is a problem attitude, “old fashion customer service”.
Again a BIG thankyou and we look forward to an ongoing relationship whereby we are able to support you. We also look forward to receiving your Gold membership application and it will be a pleasure at our next Business After Five, presenting you with your members certificate.
Thursday 7th August
I would like to say a very big thank you to both Chantelle and Mario for the service we received on Wednesday night whilst celebrating my husband’s birthday. When I made the booking I told Chantelle that it was my husbands birthday. As we were seated, Mario wished my husband a happy birthday and made sure that during the evening we were looked after. Mario went way beyond his duties and we thank him so much. Please make sure that they both get a big pat on the back that they both deserve.
Tuesday 5th August
We had a great time and the feedback from our guests was all good.
We thank you and your staff for the great service we were provided and will definitely recommend Lilly’s restaurant to our friends.
Thursday 3rd July
As discussed today, a big THANK YOU to yourself and your very professional staff for our recent 25th Wedding Anniversary. It was, we felt, an absolute success, and that was due in no small part to your staff’s dedication, professionalism and happy faces!
A special mention to Marius and Nigel, who kept in constant communication with us to confirm that everything was going to plan and to ensure we were happy with everything as the night progressed. It seemed that nothing was too much of an imposition for them, and they were only too happy to facilitate our every request. For example, some invitees backed out at the last minute and were replaced by others, then the ones who backed out said they could come again! When we let Marius know he assured us there would be no problem and looked after things appropriately. Nigel made sure to seek us out throughout the evening to ensure that meals were to our satisfaction (which they definitely were – delicious!) and that they were being served in a timely manner. Other staff assisted greatly with sound and platform setup, providing us with more than what we expected, and kindly gave of their time to make sure everything was prepared to our satisfaction.
So, a lovely time was enjoyed by all and a comment we heard repeatedly throughout the evening was how beautiful the facility was and that they didn’t know it was right here in their local area. You may need to do more advertising! But one thing’s for sure: we’re glad we found you and we give you, your staff and management 5 stars! All the very best, and Cindy and I wish you every success in your personal endeavours, and we wish Lilys every success as your patronage and reputation continues to grow.
Thursday 3rd July
Thank you for all the help you gave me helping organise my 21st and thank you allowing me to have my 21st at Lily’s. I have nothing but positive feedback and all my friends and family complimented the lovely dinner. Thank you and I look forward having future events as Lily’s Sharleen
Thursday 3rd July
Thank you for everything it was all beautiful perfect for the kids and adults too.
Thursday 3rd July
Thank you for your e-mail and your well wishes. We look forward to having future events at Lilys. You have provided us with exceptional service and we are very pleased to have had our wedding reception there.
Monday 30th June
Thank you so much for the wonderful job Chantelle, you did both leading up to and on the night of our Wedding, everything ran smoothly and it is thanks to you.
John’s parents have heard so many compliments on how well you worked and what a fun reception it was and we couldn’t be happier.
We have only great things to say and will definitely be back!
We hope to see you in the future, thank you you again for everything!
John and Jenna xx
Monday 30th June
I would just like to say a huge THANK YOU to Chantelle and all that was involved in my sons christening from Francesco to the waiters and waitresses. The professionalism you all showed shined through to my guests. A lot of them had never been to your restaurant before but I can assure you that most will return.Thank you from the STAMATIS FAMILY.XXXX
Friday 13th June
Everything was fantastic.
A big thank you to Chantelle there were many phone calls & emails, she was very helpful and understanding.
And also a big thank you to Vincenzo he was amazing, helping cut the cake was such a big help for my husband & I.
Friday 30th May
I would like to give you some feedback of the wonderful birthday dinner we had last Sunday night at Lily’s restaurant. My father was celebrating his 88th birthday so it was the immediate family and we loved the food and service. Vincenzo looked after us very well and was most obliging. The food was very tasty and generous in servings. We found we could all speak to each other and there was a lovely atmosphere with italian music in the background.
We will definitely will be back again. Our sincere thank you for providing a pleasant venue and outstanding set menu which we thoroughly enjoyed very much.
Monday 26th May
I just wanted to say thank to yourself and to Lilys for making Kaitlyn’s 21st birthday and absolute pleasure.
From our initial discussions on venue, catering, numbers etc you were very professional and extremely easy to deal with. You made the whole function very manageable by breaking it down into smaller chances for us.
On the night everything was perfectly organised and I would like you to pass on our thanks to both Daniela and Vincenzo for displaying absolute professionalism in very aspect of their roles. Both staff were pleasant, helpful and undertook every task we asked of them.
Once again, thank you and the Lilys function centre for making the party such a memorable night for our whole family and friends.
Monday 19th May
I just wanted to say a big thank you to you and all the staff involved with my mum’s 70th on Sunday. They could not have been more helpful and we all had an excellent time.
I will happily recommend your venue to anyone, and thank you for making the day so special and effortless for us. Kind regards Jo
Thursday 15th May
Thank you and all at Lily’s for making Rebecca’s 21st Birthday special. Everyone attending had a great time and enjoyed the food and venue. Please thank Nigel and his team, they were all very helpful and everything went off perfectly. We will definately consider Lily’s for future events.
Thank you again
28 April 2014
I would like to thank you for assisting us with the party last Saturday. My guests enjoyed themselves and had a great time. Your suggestion on the table cover was spot on. The waitresses (Precie and sorry I forgot her name) provided great service and were very helpful as with Vincenzo. The food was great specially the fish. The only comment I have is there was too much with the lolly bar; half of the quantity provided would have been enough. Everything went smoothly and I could not ask for more. Job well done and thanks again. Regards, Robin
15 April 2014
Our function was a huge success and my thanks go to the staff on the night – Jane and Courtney – who were effective, efficient and so obliging.
I would not hesitate to hold another function at Lily’s and hope to do so next year.
Thank you for your hard work in putting our function together, it was much appreciated.
25 March 2014
OMG – The wedding of Michelle and Alan was spectacular! The Casablanca room was just divine! I haven’t stopped RAVING to all that will listen!
Staff, décor, food, flow, everything was perfection! LOVE LILY’S!!!!!!!!
24 March 2014
Wanted to say a big thankyou to you, your manager and all the staff at Lily’s Function Centre for making my birthday so wonderful. You were professional and helpful all along and on the day Britney was amazing. She did need more help I believe but managed well in a professional way all through the night no end. The DJ and the music was wonderful and your staff in every way were pleasant and helpful making for an amazing experience. Also to the chefs the food was so delicious. It reminded me that I need to come back soon for dinner as it has been awhile and the flavours were wonderful.
As you know this birthday was the biggest I have ever had organized and it felt overwhelming to think about however your reassurance and support throughout had me feeling comfortable and happy that you were the venue I chose. So thankyou for a night that has left all my friends and family raving about. It was truly memorable I cannot thank you enough. You will see us next year for my husbands 50th.
24 March 2014
a big thank you for organising Jessica’s 18th yesterday, the food was very nice and plentifull and everybody had a great day. Will see you next time for another party.
Sincerely Paula & Joe
10 March 2014
Thank you so much for making it such a perfect day.
Jamie and I could not have asked for anything more.. The night was absolutely wonderful. Thank you so much for your amazing singer she was absolutely wonderful.
Cant wait to come visit again as husband and wife.
Kindest Regards Monique Ruggier
27 February 2014
Just letting you know and giving you a very positive feedback to Cheska’s 21st birthday dinner celebration.
The food was nice and the service was great, special mention to a very understanding, very friendly and super approachable Justyna.
I have recommended you to one of my friends, Grace Dingle as she’s looking for function centre to hold her engagement party.
17 February 2014
Thank you so much for all your help with Jazmin and Sione’s wedding. Your staff members on the night were fantastic. We really appreciate everything you and your staff have done to make the wedding such a memorable and special night.
Anthony & Waireka Akroyd
28 January 2014
It is my pleasure to contact you after the event and tell you how enourmously happy Linda and I were with the outcome.
Holly and her friends had a great time and for her a special 21st. This will be a memory she will hold dear for the rest of her life. Her FaceBook page is now covered in 100 odd photos of the night.
Special thanks to Vincenzo who was so very promt in every request we put his way and made the experiance for Linda and I so very good but the Hero’s of the night were the 2 waitstaff. I was introduced but in the heat of the night their names escape me. Nothing was too much trouble and all our guests commented on the frendliness and their attention to making Holly’s night the great success it was.
We had no problems interfacing with the services (sound syetems and projectors etc) the settings were great, Meals timed very well and a pleasure to eat.
Again Thank you and please pass on my thanks to all concerned.
They say word of mouth is the best form of advertising and I will certainly praise Lilys to all who will listen
Yours with thanks
Paul and Linda
But most of all
For the wonderful memories
30 December 2013
To The Management & Staff. Ladies and Gents. A short note to say Thank You for a great night we had at our Xmas Party in your Facility Sat 21.12.13. Great Venue, Great Staff, Good Food. I know a few of my staff will come back with their families for private functions.
17 December 2013
I was going to send an email to you and declare a good night was had by all that attended. The feedback I got back was that the food was great and the hostess for the night was wonderful.
Please pass on my gratitude to the hostess (and forgive me for not remembering her name) she was very professional and polite and put me at ease.
I was please to see her as she had looked after my husbands Christmas dinner for work only a couple of weeks earlier and her service was fantastic.
Thank you once again.
11 December 2013
Just a quick note to thankyou for the great organisation at lunch today. As usual the food was fabulous as were the staff. We were served lunch shortly after we arrived and were even given a small dish of ice-cream, candle and singing for a birthday girl on the team.
Thanks Again wishing you all a Merry Christmas.
See you in 2014 no doubt!
10 December 2013
Just wanted to let you know we had a great time. Everyone was very impressed with the food and the service was great.
We will definitely come back again
10 December 2013
Saturday went absolutely perfectly. All the staff that were on were amazing especially our waitress (I want to say it was Felicity). The family had a great time and we’ll definitely be back again in the future.
Thank you so much for all your help.
Regards, Holly Korny.
9 December 2013
Thank you for all your help with organising my birthday party I had an amazing night. All your staff were very helpful and friendly and the room looked absolutely wonderful. All the food was also great.
9 December 2013
I have not heard one negative comment at all but I have heard plenty of positive ones.
Firstly, your staff was absolutely fantastic; very professional. Special thanks to Michael, our waiter for the night, 10 out of 10.
Your bar staff were so friendly particularly Jeanee, again 10 out of 10!
Now for the meals; excellent! I had one colleague ask, was the dessert next and that was just after he finished his entrée. Could not believe he still had another meal to eat!
I personally, will visit your restaurant again and I will definitely be singing your praises to all my friends and family in the area.
Finally, thank you for providing excellent customer service whilst organising the event. It was much appreciated.
4 December 2013
Well, my head is still spinning and my arthritic knee is still feeling the after affects – most importantly, all of the guests are continuing to buzz after the most fantastic night ever on Friday. Even those who did not attend are intrigued and are wishing they were there. We cannot thank you enough for all the hard work and support that you provided not only to Boral, but in particular to me J I seriously couldn’t have put something like this together without you Chantelle.
Additionally, all of the staff serving us meals and at the bar, Aaron the DJ, the Candy Buffet Lady, the Boss and especially yourself – in fact everyone we came in touch with from Lily’s – were absolutely fantastic. We have had so many compliments that our heads are going to explode !!
I am still going through the millions of photos that were taken and I have noted that I need to get you some pics of the Candy Buffet for you – we have a few, so I will send them through by the end of the week (some are a bit dark, so just want to fix them, etc.). I also have some photos just of the room before the crowds arrived, so I will send them through as well, you may want to show a different setup on your website.
3 December 2013
We had a wonderful night at your venue last Saturday night and I would like to thank you and your staff for making our Christmas party a special one. Nothing was too much trouble and the night was excellent. Everyone here at Sussan commented what a great time they had. Especially in the disco room.
Thank you very much
Best Regards Paul
23 November 2013
We loved Lilys! We had such a beautiful night that I really need to thank you for.
We were greeted by an italian waiter named Maurius who was very welcoming and offered his recommendations for the evening. He impressed us with his friendliness and desire to please us. Pizza is great! Other meal items are also very good! We will gladly come back!
19 November 2013
I would just like to congratulate you on the great venue and service we received on Sunday 17th November, following the Christening of my twin grand children. Both my husband and I very impressed with all aspects of our function, the venue room, food and service we received were beyond our expectations.
14 November 2013
On September 2012 I had the privilege and honour of holding an event at your Casablanca Room for my daughters First Holy Communion. Since then I’ve had the honour of being a ‘guest’ at your venue for a wedding and 2 birthday celebrations. On all occasions Lilys has provided an outstanding and professional service. Thank you for your attention to detail and providing a venue with a wonderful ambiance. Your entire staff should be congratulated because they definitely get top rating in the area of customer service.
23 September 2013
I just want to say how wonderful the day was. Everyone really enjoyed themselves. The food was great, the service was fantastic and the venue was perfect, everything just ran so smoothly.
We will be seeing you for our next function or just for dinner.
Thanks again and have a great day.
15 September 2013
Thank you for sending through the receipt for payment.
I would also like to thank you very much for organising such a great night for our recent Aspen Educational Meeting.
The venue and the room looked amazing, the service and the staff were faultless, professional, and the food was beautiful.
Our guests thoroughly enjoyed the night and I’ve listed the feedback and some of the comments from 68 attendees we received on the night.
Thank you again for ensuring the night ran so smoothly and please extend my thanks to the chef and staff who looked after everything on the night.
27 August 2013
I just wanted to send this email to thank you Chantelle and all the staff, especially Vincenzo, who helped make Anthony’s communion on Saturday night run smoothly. The food and service was exceptional and enjoyed by all my guests.
Thanks again Marcelle
18 August 2013
I just wanted to email you to thank you for all your help with organising my daughters confirmation dinner last night, Saturday the 17th. We had an absolutely lovely evening. Everything was perfect. The room was set up the way I hoped, the staff were so helpful and the food was delicious, everyone complemented it and thanked me for a wonderful evening. Alicia had an absolute ball which was the main thing… I am so glad we booked the restaurant area we did it was just wonderful. I wouldn’t hesitate to return to host an evening again.
Thanking so much,
17th August 2013
We celebrated our sons First Holy Communion at your venue on the 17th of August, I thought you might appreciated our feedback.
Firstly, the young lady who was assigned to our table, I wish I could remember her name, I feel bad that I don’t. In one word, she was fantastic!
She was courteous, polite and very efficient. In a difficult environment she managed to satisfy 16 demanding and judgmental family members.
What I appreciated most about this young lady was her smile, everything she did, she did with a smile, nothing was too much trouble for her. Please pass on our thanks to her and the others that assisted with our table.
She is a real asset to your business, she really did a great job and made it easy for us to have a great night.
Secondly, the food was outstanding, everything served was fresh, high quality and well cooked.
I would gladly recommend your venue to family and friends.
31 July 2013
I just wanted to write a quick email to say how impressed I am with your restaurant. I had my husbands 40th dinner here last month, and really enjoyed the night so next family function I thought it has to be Lilys so we had our celebration dinner on Saturday night.
Both occasions the food was absolutely superb, the John Dory was to die for, and your roast potatoes, lol I cant stop thinking of them !! Everyone has been so impressed with your restaurant. Not to forget your staff were so welcoming and accommodating.
Anyway I just thought it would be nice to send an email, I think it is nice to pay people the compliment. I will also be writing a review on eatability. We usually go to restaurants in Castle Hill/Norwest, but your restaurant is far better than any of them.
Well done to yourself and your staff 🙂
21 July 2013
Francesco, thank you for the delicious meal we had tonight. And many thanks for the wine, we always enjoy every meal at Lilys. Martin and Marianne
1 July 2013
Dear Francesco, Poppy and the Team at Lily’s,
Thank you so much for organising a wonderful event to celebrate Selina’s 50th Birthday.
The venue , service and staff were ‘top-shelf’ and the food was sensational.
Lots of our friends have said they would love to hold their next celebration at Lily’s.
We wish you ongoing success and thank you again for making the day so special.
Robert and Selina Ieroianni
10 June 2013
I want to thank you and the staff at Lily’s for making our conference a great success. the staff were friendly and helpful but not intrusive. The food was delicious. the room excellent.
8 May 2013
I would like to thank you for the great night you arranged for us on Friday night 3rd May . Everyone was very pleased with the food and service you provided. I will have no hesitation in recommending your venue to other friends or groups.
Regards Tony Bonello and Steve Shields
16 April 2013
Thank you for your help with our function today.
Everyone thought the venue and food was great. The service from Vincente an Francisco was spot on.
It was great to have Vince at the table with us and I had a good chat with him.